ITIL Foundation (Version 5) - ITIL-5-Foundation FREE EXAM DUMPS QUESTIONS & ANSWERS
What is the primary focus of the "start where you are" ITIL Guiding Principle?
Correct Answer: B
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The purpose of the "deliver" activity is to:
Correct Answer: A
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Which value chain activity is assessed by evaluating the quality of the resources and services sourced from a third party?
Correct Answer: A
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Which ITIL Guiding Principle emphasizes understanding how all parts of an organization function together as an integrated system?
Correct Answer: D
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Which BEST describes the principle of "keep it simple and practical" ?
Correct Answer: B
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Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?
Correct Answer: D
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Why is it important to seek feedback before, during, and after each iteration?
Correct Answer: C
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After assessing its current customer service performance, a telecom company sets a target to reduce average call times from 10 minutes to 3 minutes within six months.
Which continual improvement step are they performing?
Which continual improvement step are they performing?
Correct Answer: D
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