ITIL-DSV Exam Dumps

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Certification Provider:	ITIL
Exam Code / Number:	ITIL-DSV
Exam Name:	ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV)
Exam Questions:	82
Last Updated:	Jun 21, 2026
Corresponding Certification:	ITIL 4 Managing Professional

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ITIL ITIL-DSV Exam Syllabus Topics:

Topic	Details
Topic 1	Value Co-creation: In this module, IT service managers and business leaders will delve into the concept of value co-creation, learning how value is not merely delivered to customers but is also created collaboratively with them. The module highlights the significance of engaging customers as active partners in the service process.
Topic 2	Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.
Topic 3	Service Metrics and KPIs: In this module, IT service managers and performance analysts will learn how to define and utilize key performance indicators (KPIs) and metrics to measure, report, and enhance service performance.
Topic 4	Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-specialist-drive-stakeholder-value-2812