AB-250 Exam Dumps
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| Certification Provider: | Microsoft |
|---|---|
| Exam Code / Number: | AB-250 |
| Exam Name: | Transforming Contact Center Experiences with AI in Dynamics 365 |
| Exam Questions: | 0 |
| Corresponding Certification: | Microsoft Certification |
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Microsoft AB-250 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Implement omnichannel engagement | - Enable voice and unified routing scenarios - Configure digital messaging and chat channels |
| Knowledge and case management with AI | - Implement case routing and automation rules - Configure knowledge base for agent assistance |
| Measure and improve customer experience analytics | - Analyze contact center performance metrics - Use insights to improve service quality |
| Optimize agent productivity using Copilot and automation | - Use Copilot for response generation and summarization - Configure workflow automation for service operations |
| Design AI-enabled contact center experiences | - Configure Dynamics 365 Customer Service capabilities - Implement AI-assisted agent experiences with Copilot |