Microsoft Power Apps + Dynamics 365 Solution Architect - MB-600 FREE EXAM DUMPS QUESTIONS & ANSWERS
You design a solution for a client that is moving from Microsoft Dynamics CRM on-premises to Dynamics
365 Sales. During user acceptance testing, testers report significant performance issues. You need to recommend a solution to mitigate the performance issues. What should you recommend?
365 Sales. During user acceptance testing, testers report significant performance issues. You need to recommend a solution to mitigate the performance issues. What should you recommend?
Correct Answer: A
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You need to recommend a solution to meet each requirement.
Which source should you use? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
Which source should you use? To answer, select the appropriate option in the answer area.
NOTE: Each correct selection is worth one point.
Correct Answer:
Explanation
The system must have a live help function that uses chat (CafeX). (CafeX is available from AppSource) Inmates will not continue to upload homework to SharePoint, but the homework needs to be accessible within Dynamics 365. (Dynamics supports SharePoint integration out of the box)
* Once an inmate is registered, an email needs to be sent to the inmate. (configure a workflow to automatically send the email)
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
In preparation for a Dynamics 365 Sales and Dynamics 365 Customer Service implementation, a client is performing a fit-gap analysis.
You need to evaluate the requirements by using a fit-gap methodology in the context of Dynamics 365 Sales and Dynamics 365 Customer Service.
Solution: Automatically create new cases from email messages sent to a generic email address and assign these cases to the service manager for the account.
Does the solution meet the goal?
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
In preparation for a Dynamics 365 Sales and Dynamics 365 Customer Service implementation, a client is performing a fit-gap analysis.
You need to evaluate the requirements by using a fit-gap methodology in the context of Dynamics 365 Sales and Dynamics 365 Customer Service.
Solution: Automatically create new cases from email messages sent to a generic email address and assign these cases to the service manager for the account.
Does the solution meet the goal?
Correct Answer: B
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You need to determine which legacy data sources the college should continue to use.
Which two data sources should you recommend? Each correct answer presents a partial solution.
NOTE: Each correct selection is worth one point.
Which two data sources should you recommend? Each correct answer presents a partial solution.
NOTE: Each correct selection is worth one point.
Correct Answer: A,B
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You are architecting a Dynamics 365 Customer Service instance for a company call center. The company has an SLA with a primary customer that requires monitoring by using KPIs.
The SLA states the following:
* Support must be provided 24 hours per day, seven days a week.
* Issues must be resolved within four hours of case creation.
You need to recommend tools that will assist the client with tracking these requirements. Which two tools should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
The SLA states the following:
* Support must be provided 24 hours per day, seven days a week.
* Issues must be resolved within four hours of case creation.
You need to recommend tools that will assist the client with tracking these requirements. Which two tools should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.
Correct Answer: C,D
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Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You want to integrate Microsoft Teams with Dynamics 365 Customer Service.
You install both apps, but Teams is not working when in Dynamics 365 Customer Service.
You need to troubleshoot the situation.
Solution: Install Omnichannel for Customer Service in your Dynamics 365 Customer Service instance.
Does the solution meet the goal?
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You want to integrate Microsoft Teams with Dynamics 365 Customer Service.
You install both apps, but Teams is not working when in Dynamics 365 Customer Service.
You need to troubleshoot the situation.
Solution: Install Omnichannel for Customer Service in your Dynamics 365 Customer Service instance.
Does the solution meet the goal?
Correct Answer: B
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