Microsoft Dynamics 365 Fundamentals - MB-901 FREE EXAM DUMPS QUESTIONS & ANSWERS

You are implementing Dynamics 365 Customer Service.
Company executives need to decide whether to put the data on-premises or in the cloud.
You need to explain the data security benefits of the cloud.
What should you communicate to the executives?
Correct Answer: A Vote an answer
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A service company is planning to implement a new system. You evaluate whether the company's requirements can be met by using Dynamics 365 Field Service without customizations.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Correct Answer:

Explanation

Reference:
https://docs.microsoft.com/en-us/dynamics365/field-service/sla-work-orders#configuration-considerations
A service company has many agents who create cases. Case titles often use different words with the same meaning.
The company wants to use artificial intelligence to quickly and accurately spot trends in service.
You need to recommend a solution for the company.
What should you recommend?
Correct Answer: B Vote an answer
A company is implementing Dynamics 365 Customer Service.
You need to recommend features that will meet the requirements.
Which features should you recommend? To answer, drag the appropriate features to the correct requirements.
Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Correct Answer:

Explanation
A company plans to purchase Dynamics 365 Finance.
The company has customers who frequently pay their invoices late or do not pay at all. The company continues to sell to these customers. This creates large write-offs of bad debt.
The company needs to proactively communicate with customers, collect unpaid accounts receivables, and stop new sales until past due invoices are paid.
You need to recommend solutions to facilitate communication and collections.
Which three options should you recommend? Each answer represents a complete solution.
NOTE: Each correct selection is worth one point.
Correct Answer: A,C,E Vote an answer
You need to implement a solution that can manage manufacturing processes and customer sales order functions for a company.
What should you implement?
Correct Answer: B Vote an answer
What are two benefits of using Sales Insights with Dynamics 365 Sales? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Correct Answer: A,C Vote an answer
A retailer sells products by using an e-commerce site, brick and mortar stores, and phone sales.
Different processes are used for each type of order source.
You need to ensure that you can support each type of sale.
What should you recommend?
Correct Answer: A Vote an answer
An air conditioning company uses Dynamics 365 Field Service.
When a problem is detected with a customer's air conditioning system, a new case must be opened automatically.
You need to recommend a solution lor the company.
What should you recommend?
Correct Answer: D Vote an answer
A company implements Dynamics 365 Customer Service.
The company wants to be able to provide interactive self-service processes that are capable of completing processes on behalf of the customer.
You need to recommend a solution.
What should you recommend?
Correct Answer: E Vote an answer
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