Microsoft CRM Customization v.1.2 MB2-185 Certified Exam Dumps

MB2-185 Exam Dumps

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Certification Provider:	Microsoft
Exam Code / Number:	MB2-185
Exam Name:	Microsoft CRM Customization v.1.2
Exam Questions:	154
Last Updated:	Aug 23, 2026
Corresponding Certification:	Microsoft Business Solutions

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Microsoft MB2-185 Exam Syllabus Topics:

Section	Objectives
Topic 1: Business Process Automation	- Workflows 1. Workflow rules and logic 2. Business process flows (legacy CRM concepts)
Topic 2: Solutions and Deployment	- Solution management 1. Managed vs unmanaged solutions 2. Packaging and deployment concepts
Topic 3: Customization and Configuration	- System configuration 1. Business units and teams 2. Security roles and privileges - Entity customization 1. Forms and form customization 2. Fields and data types 3. Relationships (1:N, N:N)
Topic 4: Microsoft Dynamics CRM Platform Fundamentals	- CRM architecture and components 1. System vs custom entities 2. Core CRM entities and data model
Topic 5: Data Management	- Data import and export 1. Duplicate detection 2. Data migration tools