Microsoft CRM Applications Professional v.1.1 MB2-186 Certified Exam Dumps

MB2-186 Exam Dumps

Microsoft CRM Applications Professional v.1.1 MB2-186 real exam questions and online practice test engine by FreeCram. Try MB2-186 exam questions for free. You can also download a free demo of the MB2-186 exam PDF version.

Microsoft's MB2-186 actual exam materials brought to you by FreeCram group of Microsoft certification experts.
View all MB2-186 actual exam questions & answers and explanations for free.

If you like our product, you can request full access to all the latest Microsoft CRM Applications Professional v.1.1 MB2-186 exam premium questions.

Certification Provider:	Microsoft
Exam Code / Number:	MB2-186
Exam Name:	Microsoft CRM Applications Professional v.1.1
Exam Questions:	143
Last Updated:	Aug 26, 2026
Corresponding Certification:	Microsoft Business Solutions

Get MB2-186 Premium File

---

Microsoft MB2-186 Exam Syllabus Topics:

Section	Objectives
Reporting and Data Management	- Data handling 1. Reports and dashboards 2. Data import and export
Microsoft Dynamics CRM Overview	- CRM concepts and architecture 1. System architecture and data model 2. Core CRM components and modules
Security and Administration	- Security model 1. Roles and privileges 2. Business units and access control
Sales Management	- Sales processes 1. Order and invoice management 2. Leads, opportunities, and quotes
Customization and Configuration	- System customization 1. Business rules and workflows 2. Entities, fields, and forms
Marketing	- Campaign management 1. Marketing lists and campaigns 2. Email and campaign tracking
Customer Service	- Service management features 1. Cases and queues 2. Service level agreements (SLAs)