Microsoft CRM 3.0 Applications MB2-423 Certified Exam Dumps

MB2-423 Exam Dumps

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Certification Provider: Microsoft
Exam Code / Number: MB2-423
Exam Name: CRM 3.0 Applications
Exam Questions: 182
Last Updated: Aug 24, 2026
Corresponding Certification: Microsoft Business Solutions

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Microsoft MB2-423 Exam Syllabus Topics:

SectionObjectives
Topic 1: Customer Service Management- Case management
  • 1. Case routing and assignment
    • 2. Service level agreements (SLA)
      - Knowledge management
      • 1. Knowledge base articles usage
        Topic 2: System Configuration and Security- User and role management
        • 1. Security roles and permissions
          - System settings
          • 1. Business units and access control
            Topic 3: Sales Management- Order and quote management
            • 1. Quotes, orders, and invoices lifecycle
              - Sales processes configuration
              • 1. Sales forecasting and pipeline tracking
                • 2. Leads and opportunities management
                  Topic 4: Understanding Microsoft Dynamics CRM Applications- Core CRM concepts and architecture
                  • 1. Entities, records, and relationships
                    • 2. System components and modules overview
                      Topic 5: Reporting and Analysis- Standard reports
                      • 1. CRM reporting tools and dashboards
                        - Data analysis
                        • 1. Exporting and analyzing CRM data
                          Topic 6: Marketing Management- Campaign management
                          • 1. Campaign tracking and analysis
                            • 2. Campaign creation and execution
                              - List management
                              • 1. Target marketing lists and segmentation


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