MB2-632 Exam Dumps
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| Certification Provider: | Microsoft |
|---|---|
| Exam Code / Number: | MB2-632 |
| Exam Name: | Applications in Microsoft Dynamics CRM 4.0 |
| Exam Questions: | 75 |
| Last Updated: | Jul 07, 2026 |
| Corresponding Certification: | Microsoft Business Solutions |
(311 Up Votes)Microsoft MB2-632 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Analysis | - Data analysis and dashboards - Standard reports usage |
| Topic 2: Sales Management | - Opportunity tracking and pipeline management - Lead management process |
| Topic 3: Working with Microsoft Dynamics CRM 4.0 | - System navigation and interface usage - Managing records (accounts, contacts, activities) |
| Topic 4: Customer Service Management | - Queues and service routing - Case management lifecycle |
| Topic 5: Marketing Management | - Campaign management - Marketing lists and segmentation |