MB7-846 Exam Dumps
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| Certification Provider: | Microsoft |
|---|---|
| Exam Code / Number: | MB7-846 |
| Exam Name: | NAV 2009 Relationship Management |
| Exam Questions: | 50 |
| Last Updated: | Aug 24, 2026 |
| Corresponding Certification: | Microsoft Business Solutions |
(362 Up Votes)Microsoft MB7-846 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Opportunity Management | 13% | - Generate opportunity reports - Create and track opportunities - Forecast and estimate sales - Manage sales cycles and stages |
| Topic 2: Promotions and Segments | 13% | - Process and reuse saved segment criteria - Generate communications for segments - Define and manage segments - Create and configure promotions |
| Topic 3: Integration and Reporting | 11% | - Link with sales, purchase, and service modules - Export and analyze data - Use relationship management reports |
| Topic 4: Task Management | 10% | - Set up teams and responsibilities - Transfer and update tasks - Close, cancel, or delete tasks - Create, assign, and schedule tasks |
| Topic 5: Organize Communications and Documents | 11% | - Build relationships - Manage attachments and interaction templates - Track emails, calls, and automatic logging - Use interaction wizard |
| Topic 6: Setup Relationship Management | 9% | - Marketing setup - Linking to customers, vendors, bank accounts - Duplicate search and email classification - Automatic communication recording |
| Topic 7: Address Book Management | 11% | - Search and merge duplicate contacts - Configure address book - Export contact lists and reports - Create company and person contacts |
| Topic 8: Campaign Management | 12% | - Track campaign responses - Assign targets and segments - Plan and launch campaigns - Analyze campaign effectiveness |