Microsoft NAV 2009 Service Management MB7-848 Certified Exam Dumps

MB7-848 Exam Dumps

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Certification Provider:	Microsoft
Exam Code / Number:	MB7-848
Exam Name:	NAV 2009 Service Management
Exam Questions:	50
Last Updated:	Jul 12, 2026
Corresponding Certification:	Microsoft Business Solutions

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Microsoft MB7-848 Exam Syllabus Topics:

Section	Objectives
Resource and Skill Management	- Resource planning 1. Assign skill codes to resources 2. Assign skill codes to service items
Service Orders and Quotes	- Service quotes 1. Convert service quotes to service orders 2. Manage service order lifecycle
Service Item Management	- Service items 1. Create service items from sales processes 2. Manage service item locations and storage 3. Create and maintain service item records
Repair and Service Processing	- Repair workflow 1. Repair status management 2. Spare parts and partial service processing 3. Service order status handling
Service Contracts and Pricing	- Contracts and warranties 1. Warranty discounts 2. Service pricing and costing 3. Service contract discounts