MS-220 Exam Dumps

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Certification Provider:	Microsoft
Exam Code / Number:	MS-220
Exam Name:	Troubleshooting Microsoft Exchange Online
Exam Questions:	107
Last Updated:	Oct 03, 2026
Corresponding Certification:	Microsoft 365

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Microsoft MS-220 certification exam is an important credential for IT professionals who are responsible for troubleshooting Exchange Online. MS-220 exam covers a wide range of topics related to Exchange Online, and it is designed to test the candidate's ability to troubleshoot a variety of issues. Candidates can prepare for the exam by taking online courses, reading study guides, and practicing with online practice exams.

Microsoft MS-220 Exam Syllabus Topics:

Topic	Details
Topic 1	Determine whether a transport rule or conditional routing rule is affecting mail flow Troubleshoot free busy issues for hybrid deployments
Topic 2	Troubleshoot Exchange Online configuration issues read and analyze SMTP protocol logs for hybrid deployments and third-party systems
Topic 3	Troubleshoot permissions issues related to calendar sharing Determine why content for a published calendar is not up to date
Topic 4	Review and interpret ActiveSync logs to troubleshoot Outlook Sync EAS connection issues Review mobile devices statistics to confirm the reason for a block
Topic 5	Interpret and troubleshoot validation errors encountered during object provisioning Troubleshoot issues publishing and accessing calendars shared with external users
Topic 6	Review and interpret message trace results and policies associated with those results Troubleshoot Exchange Online access to public folders
Topic 7	Troubleshoot issues reported by Microsoft Defender for Office 365 Troubleshoot issues creating and applying retention policies
Topic 8	Troubleshoot bulk actions including email creation, moves, modifications, and deletion Determine when to restore or recover an inactive mailbox
Topic 9	Review and interpret Messaging Records Management (MRM) mailbox diagnostics logs Review the Allow Blocked Quarantine (ABQ) list to identify blocked or quarantined devices
Topic 10	Troubleshoot revocation issues for encrypted emails Outlook client cannot connect to Exchange Online mailbox

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

The MS-220 exam covers a range of topics related to troubleshooting Microsoft Exchange Online. MS-220 exam tests an individual's knowledge of identifying and resolving issues related to email flow, user access, and client connectivity. MS-220 exam also covers topics related to managing mailbox databases and monitoring and troubleshooting Exchange Online performance issues. MS-220 exam consists of multiple-choice questions and is designed to test an individual's practical knowledge and experience with Exchange Online.

Microsoft MS-220 exam is designed for professionals who want to demonstrate their expertise in troubleshooting Microsoft Exchange Online. MS-220 exam assesses candidates' abilities to diagnose and resolve issues related to Exchange Online, such as mail flow, client access, and mailbox issues. Passing MS-220 exam validates the candidates' skills in troubleshooting Exchange Online environments and demonstrates their ability to provide effective solutions to complex problems.

The MS-220 certification exam is designed for IT professionals who have experience with Microsoft Exchange Online and are seeking to advance their skills and knowledge. Candidates should have a solid understanding of Exchange Online architecture, PowerShell, and Active Directory. Additionally, candidates should be familiar with the latest Exchange Online features and updates.