Exam Name: NNCSS-Symposium Call Center Server Install. and Main
Certification Provider: Nortel
Corresponding Certification: NCSS
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Nortel : 920-105 Exam Premium Dumps
Check Updated on: Oct 01, 2026
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Nortel 920-105 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Maintenance and Monitoring | - Performance tuning and optimization - System monitoring tools and logs - Backup and recovery procedures |
| Call Center Server Architecture | - Call routing and call processing fundamentals - Symposium Call Center components overview - Server roles and system architecture |
| Troubleshooting and Support | - System health verification - Common installation and runtime issues - Error diagnostics and resolution |
| Installation and Deployment | - Installation procedures for Symposium Call Center Server - Hardware and software prerequisites - Initial system configuration |
| Configuration and Administration | - User and role management - Agent and skillset configuration - Queue and routing configuration |
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