Nortel NNCSS-Symposium Call Center TAPVAgent install and Maint 920-118 Certified Exam Dumps

920-118 Exam Dumps

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Certification Provider:	Nortel
Exam Code / Number:	920-118
Exam Name:	NNCSS-Symposium Call Center TAPVAgent install and Maint
Exam Questions:	50
Last Updated:	Jun 26, 2026
Corresponding Certification:	NCSS

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Nortel 920-118 Exam Syllabus Topics:

Section	Objectives
TAPVAgent Installation	- System installation requirements 1. Deployment procedures and configuration steps 2. Hardware and software prerequisites
Call Center Operations Management	- Agent and queue management 1. Workforce and skill assignment 2. Service level optimization
Maintenance and Troubleshooting	- Operational maintenance tasks 1. Diagnosing call routing issues 2. Monitoring system performance 3. Log analysis and error resolution
Configuration and Integration	- Symposium Call Center integration 1. Agent skill and queue configuration 2. Switch and telephony integration
Call Center Architecture Overview	- Nortel Symposium Call Center components and structure 1. Call routing and ACD fundamentals 2. TAPVAgent role in call distribution