Nortel NNCSS-Symposium Call Center TAPI/Agent 920-119 Certified Exam Dumps

920-119 Exam Dumps

Nortel NNCSS-Symposium Call Center TAPI/Agent 920-119 real exam questions and online practice test engine by FreeCram. Try 920-119 exam questions for free. You can also download a free demo of the 920-119 exam PDF version.

Nortel's 920-119 actual exam materials brought to you by FreeCram group of Nortel certification experts.
View all 920-119 actual exam questions & answers and explanations for free.

If you like our product, you can request full access to all the latest Nortel NNCSS-Symposium Call Center TAPI/Agent 920-119 exam premium questions.

Certification Provider:	Nortel
Exam Code / Number:	920-119
Exam Name:	NNCSS-Symposium Call Center TAPI/Agent
Exam Questions:	75
Last Updated:	Sep 28, 2026
Corresponding Certification:	NCSS

Get 920-119 Premium File

---

Nortel 920-119 Exam Syllabus Topics:

Section	Objectives
Installation and Configuration	- Deployment procedures 1. Software installation 2. Client connectivity 3. Configuration of TAPI Service Provider
TAPI Fundamentals	- Microsoft TAPI concepts 1. Device and line management 2. TAPI Service Provider architecture 3. Call control functions
Troubleshooting and Maintenance	- Operational support 1. Diagnosing TAPI communication issues 2. Agent connectivity problems 3. Logging and performance monitoring
Symposium Call Center Architecture	- Overview of Symposium Call Center environment 1. Integration with Meridian 1 and Communication Server platforms 2. System components 3. Client/server architecture
Integration and Connectivity	- Third-party application integration 1. Database connectivity 2. Desktop application interaction 3. CTI integration
Symposium Agent Functionality	- Agent application features 1. Agent states and supervision 2. Agent login and logout 3. Call handling operations