920-130 Exam Dumps
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| Certification Provider: | Nortel |
|---|---|
| Exam Code / Number: | 920-130 |
| Exam Name: | NNCSS-Symposium Express Call Center 4.2 |
| Exam Questions: | 57 |
| Last Updated: | Jun 25, 2026 |
| Corresponding Certification: | NCSS |
(397 Up Votes)Nortel 920-130 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Administration & Reporting | 15% | - Historical reporting and statistics - Backup and restore procedures - Real-time monitoring - System administration tools |
| Maintenance & Troubleshooting | 15% | - Performance tuning - Upgrades and patches - Common issues and resolution - System logs and alarms |
| Installation & Configuration | 25% | - License management - Server installation and setup - Integration with Meridian 1/CS1000 - Database configuration |
| System Overview & Architecture | 20% | - Symposium Express Call Center 4.2 components - System architecture and server roles - Hardware and software requirements |
| Call Routing & Management | 25% | - Vector commands and scripting - Skill-based routing - Agent configuration and login - Vector Directory Numbers (VDNs) |