920-131 Exam Dumps
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| Certification Provider: | Nortel |
|---|---|
| Exam Code / Number: | 920-131 |
| Exam Name: | NCSS-Symposium Express Call Center Installation and Maint 4.2 |
| Exam Questions: | 39 |
| Last Updated: | Jun 28, 2026 |
| Corresponding Certification: | Nortel Other Certification |
(253 Up Votes)Nortel 920-131 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Administration and Maintenance | 25% | - User and agent management - Backup and restore procedures - Software updates and patches - System monitoring and logs |
| Troubleshooting and Support | 25% | - Performance optimization - Common installation issues - Error diagnosis and resolution - Call flow and connectivity problems |
| System Overview and Architecture | 20% | - Hardware and software requirements - Symposium Express 4.2 components - Network and telephony integration |
| Installation and Configuration | 30% | - Database configuration - Licensing and activation - Basic call center configuration - Server installation and setup |