920-146 Exam Dumps
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| Certification Provider: | Nortel |
|---|---|
| Exam Code / Number: | 920-146 |
| Exam Name: | Nncss-symposium call center server 5.0 |
| Exam Questions: | 67 |
| Last Updated: | Jun 26, 2026 |
| Corresponding Certification: | NCSS |
(397 Up Votes)Nortel 920-146 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance & Troubleshooting | 10% | - Log analysis and diagnostics - Routine maintenance tasks - Common issues and resolution |
| Topic 2: System Administration & Management | 25% | - Database and backup management - User and administrator accounts - Call center configuration |
| Topic 3: Symposium Call Center Server 5.0 Overview & Architecture | 20% | - Software requirements and compatibility - System components and architecture - Server roles and deployment models |
| Topic 4: Installation & Initial Configuration | 25% | - Basic setup and configuration - Pre-installation planning - Installation procedures |
| Topic 5: Features & Functionality | 20% | - Call routing and distribution - Reporting and monitoring tools - Agent and supervisor features |