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Nortel 920-161 Exam Syllabus Topics:

SectionObjectives
Messaging and Call Handling Features- Voice messaging services
  • 1. Auto-attendant configuration
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          Installation and Configuration- System setup and deployment
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              Maintenance and Troubleshooting- System diagnostics
              • 1. Performance monitoring
                • 2. Fault detection and logging
                  CallPilot System Architecture- System components and platform overview
                  • 1. Telephony integration basics
                    • 2. CallPilot server architecture

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