Nortel NCSS-Contact Center Manager RIs.6.0 Technical Support 920-163 Certified Exam Dumps

920-163 Exam Dumps

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Certification Provider: Nortel
Exam Code / Number: 920-163
Exam Name: NCSS-Contact Center Manager RIs.6.0 Technical Support
Exam Questions: 63
Last Updated: Jun 25, 2026
Corresponding Certification: NCSS

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Nortel 920-163 Exam Syllabus Topics:

SectionObjectives
Contact Center Manager Server Overview- Troubleshooting and Support
  • 1. Troubleshooting real-time display issues
  • 2. Server connectivity problems
- System Installation and Configuration
  • 1. Server prerequisites and setup
  • 2. Configuration tools and workflows
- Database and System Management
  • 1. Backup and replication considerations
  • 2. Database maintenance tasks


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