920-164 Exam Dumps
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| Certification Provider: | Nortel |
|---|---|
| Exam Code / Number: | 920-164 |
| Exam Name: | NCSS-Contact Center Manager RIs6.0 I and M |
| Exam Questions: | 57 |
| Last Updated: | Jun 23, 2026 |
| Corresponding Certification: | NCSS |
(379 Up Votes)Nortel 920-164 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Monitoring | - Real-time Monitoring Tools - Historical Reporting |
| Call Flow Management | - Inbound Call Distribution - Queue and Priority Handling |
| Contact Center Architecture Overview | - Nortel Contact Center Platform Fundamentals - Call Routing and ACD Concepts |
| System Configuration | - Agent and Skill Configuration - Contact Center Manager Setup |
| Troubleshooting and Maintenance | - Performance Optimization - System Diagnostics |