920-165 Exam Dumps
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| Certification Provider: | Nortel |
|---|---|
| Exam Code / Number: | 920-165 |
| Exam Name: | NCDS-Contact Center Ris.6.0 Exam |
| Exam Questions: | 62 |
| Last Updated: | Jun 28, 2026 |
| Corresponding Certification: | NCDS |
(199 Up Votes)Nortel 920-165 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Security and Performance | 10% | - User access control - Performance optimization |
| Installation and Commissioning | 20% | - Integration with Communication Server 1000 - Server and client software setup - Pre-installation planning |
| Maintenance and Troubleshooting | 20% | - Backup and restore procedures - System monitoring and alerts - Common faults and resolution |
| Configuration and Administration | 25% | - Agent and skill set setup - Contact Center Manager configuration - Reporting and database management - Routing strategies and scripts |
| Contact Center Release 6.0 Architecture | 25% | - Redundancy and high availability - Hardware and software requirements - System components and topology |