920-166 Exam Dumps
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| Certification Provider: | Nortel |
|---|---|
| Exam Code / Number: | 920-166 |
| Exam Name: | NCSS-Contact Center Multimedia Ris.6.0 |
| Exam Questions: | 62 |
| Last Updated: | Jun 23, 2026 |
| Corresponding Certification: | NCSS |
(253 Up Votes)Nortel 920-166 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operational Tasks | - Reporting and Administration Tools |
| System Implementation and Configuration | - Domain Integration and Trust - Server and Client Deployments |
| Contact Center Multimedia Fundamentals | - Multimedia Contact Center Features - Integration with Contact Center Manager - Communication Control Toolkit Usage - Open Queue Interfaces |