Nortel NCSS-Contact Center RIS.6.0 Application Developer 920-167 Certified Exam Dumps

920-167 Exam Dumps

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Certification Provider: Nortel
Exam Code / Number: 920-167
Exam Name: NCSS-Contact Center RIS.6.0 Application Developer
Exam Questions: 60
Last Updated: Sep 29, 2026
Corresponding Certification: NCSS

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Nortel 920-167 Exam Syllabus Topics:

SectionObjectives
Deployment and Maintenance- Application deployment
  • 1. Version management
  • 2. Installation and configuration
  • 3. Troubleshooting and maintenance
Communication Control and APIs- Programming interfaces
  • 1. Call event handling
  • 2. Communication Control Toolkit APIs
  • 3. Session and connection management
Contact Center RIS.6.0 Architecture- System architecture and components
  • 1. Server and client components
  • 2. Contact Center RIS.6.0 platform overview
  • 3. Application integration architecture
Call Processing Applications- Call flow development
  • 1. Inbound and outbound call processing
  • 2. Call routing logic implementation
  • 3. Screen pop and desktop integration
Application Development Fundamentals- Development framework
  • 1. Application lifecycle
  • 2. Development best practices
  • 3. Development environment configuration
Security and Administration- Application security
  • 1. Authentication and authorization
  • 2. Operational administration considerations
  • 3. User permissions and access control
Testing and Debugging- Application validation
  • 1. Performance verification
  • 2. Functional testing
  • 3. Debugging development issues
Data Integration- External system connectivity
  • 1. CRM and business application integration
  • 2. Data exchange mechanisms
  • 3. Database integration


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