Nortel Symposium call center server 5.0 applicaiont Developer 920-170 Certified Exam Dumps

920-170 Exam Dumps

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Certification Provider: Nortel
Exam Code / Number: 920-170
Exam Name: Symposium call center server 5.0 applicaiont Developer
Exam Questions: 76
Last Updated: Oct 04, 2026
Corresponding Certification: NCSS

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Nortel 920-170 Exam Syllabus Topics:

SectionObjectives
Reporting and Administration- Monitoring tools and reporting
  • 1. System administration tasks
    • 2. Performance metrics
      Application Development for Symposium Platform- Development environment and APIs
      • 1. Client/server interactions
        • 2. Application integration methods
          Symposium Call Center Server Architecture- System components and architecture
          • 1. Server architecture overview
            • 2. Call routing components
              Call Center Configuration- Agent and skillset configuration
              • 1. Queue management
                • 2. Routing strategies


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