Nortel communication control toolkit(ncct)rls.5.0 920-171 Certified Exam Dumps

920-171 Exam Dumps

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Certification Provider: Nortel
Exam Code / Number: 920-171
Exam Name: Nortel communication control toolkit(ncct)rls.5.0
Exam Questions: 100
Corresponding Certification: Nortel Other Certification

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Nortel 920-171 Exam Syllabus Topics:

SectionObjectives
Topic 1: System Configuration and Administration- Monitoring and Maintenance
  • 1. Troubleshooting and diagnostics
    • 2. System monitoring tools
      - Toolkit configuration management
      • 1. Setup and deployment procedures
        • 2. Parameter and policy configuration
          Topic 2: Nortel Communication Control Toolkit Overview- Call Control and Routing Logic
          • 1. Call processing fundamentals
            • 2. Routing strategies and rules configuration
              - Contact Center Applications
              • 1. Agent and queue management concepts
                • 2. Customer interaction handling workflows
                  - NCCT Architecture and Components
                  • 1. Toolkit framework and system components
                    • 2. Integration with Nortel Communication Server platforms
                      Topic 3: Integration and Scripting- External system integration
                      • 1. API and middleware connectivity
                        • 2. CRM and database integration concepts
                          - Script-based call control customization
                          • 1. Workflow scripting principles
                            • 2. Event-driven call handling logic


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