920-178 Exam Dumps
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| Certification Provider: | Nortel |
|---|---|
| Exam Code / Number: | 920-178 |
| Exam Name: | Nortel Contact Center Rls. 7.0 Sales Engineering |
| Exam Questions: | 100 |
| Corresponding Certification: | Nortel Other Certification |
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Nortel 920-178 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Implementation Considerations | - Scalability and redundancy concepts - Network requirements and infrastructure planning |
| Contact Center Applications | - Reporting and analytics basics - IVR and self-service solutions - ACD and call routing concepts |
| Contact Center Sales Engineering Fundamentals | - Solution positioning and product portfolio understanding - Nortel Contact Center Rls. 7.0 architecture overview |
| Solution Design for Contact Center | - Customer requirement analysis - Integration with Nortel Communication Server 1000 - High-level system design and sizing |