Exam Name: SCCS/Express/TAPI/Web Client/Agent
Certification Provider: Nortel
Corresponding Certification: NCSS
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Nortel : 920-316 Exam Premium Dumps
Check Updated on: Aug 19, 2026
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Nortel 920-316 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SCCS Fundamentals & Architecture | 25% | - SCCS Express overview - System components and architecture - Deployment models |
| TAPI Integration & Configuration | 25% | - TAPI service provider setup - Third-party application integration - TAPI standards and interface |
| Web Client & Agent Interface | 30% | - User authentication and permissions - Web Client installation and configuration - Agent desktop functionality - Call handling and features |
| Maintenance, Troubleshooting & Administration | 20% | - Common issues and resolution - Upgrades and backups - System monitoring and logs |
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