Nortel Nncds-symposium contact center poftfolio 920-326 Certified Exam Dumps

920-326 Exam Dumps

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Certification Provider:	Nortel
Exam Code / Number:	920-326
Exam Name:	Nncds-symposium contact center poftfolio
Exam Questions:	73
Last Updated:	Jun 22, 2026
Corresponding Certification:	NCSS

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Nortel 920-326 Exam Syllabus Topics:

Section	Objectives
Reporting and Management	- Historical reporting 1. Custom reporting tools integration 2. ODBC/SQL-based reporting database - Real-time monitoring 1. Wallboard and alerting systems 2. Agent status and performance tracking
Symposium Contact Center Architecture Overview	- Symposium Call Center Server Components 1. Client / supervisor desktop functions 2. Server-side architecture and call processing model - Telephony Integration 1. Meridian / Succession 1000 integration 2. PBX and IP telephony connectivity
Call Routing and ACD Functionality	- Call handling features 1. Queue management and call treatment 2. IVR and automated call handling - Skills-based routing 1. Multi-site call distribution concepts 2. Agent skill profiling and routing logic
System Configuration and Deployment	- Administration 1. Database and system maintenance 2. User, agent, and skillset configuration - Installation and setup 1. Network and LAN configuration requirements 2. Symposium Call Center Server deployment