Nortel Nncse-contact center 920-447 Certified Exam Dumps

920-447 Exam Dumps

Nortel Nncse-contact center 920-447 real exam questions and online practice test engine by FreeCram. Try 920-447 exam questions for free. You can also download a free demo of the 920-447 exam PDF version.

Nortel's 920-447 actual exam materials brought to you by FreeCram group of Nortel certification experts.
View all 920-447 actual exam questions & answers and explanations for free.

If you like our product, you can request full access to all the latest Nortel Nncse-contact center 920-447 exam premium questions.

Certification Provider:	Nortel
Exam Code / Number:	920-447
Exam Name:	Nncse-contact center exam
Exam Questions:	50
Last Updated:	Jun 26, 2026
Corresponding Certification:	NCSE

Get 920-447 Premium File

---

Nortel 920-447 Exam Syllabus Topics:

Section	Objectives
Topic 1: Maintenance and Troubleshooting	- Support Operations 1. Alarm and log analysis 2. Performance optimization 3. System diagnostics 4. Fault isolation and recovery procedures
Topic 2: Call Routing and Contact Management	- Routing Features 1. Call routing strategies 2. Reporting and monitoring functions 3. Workflow and scripting concepts 4. Skill-based routing
Topic 3: Contact Center Solution Architecture	- System Architecture 1. Contact Center solution components 2. Integration with Communication Server platforms 3. Network topology considerations 4. Server and client architecture
Topic 4: Installation and Configuration	- Implementation 1. Queue and skillset configuration 2. Application and database configuration 3. Server installation 4. Agent and supervisor configuration
Topic 5: Solution Design and Planning	- Planning 1. High availability and redundancy 2. Deployment planning 3. Hardware and software requirements 4. Capacity planning