Nortel Nncse-contact center 920-447 Certified Exam Dumps

920-447 Exam Dumps

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Certification Provider: Nortel
Exam Code / Number: 920-447
Exam Name: Nncse-contact center exam
Exam Questions: 50
Last Updated: Jun 26, 2026
Corresponding Certification: NCSE

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Nortel 920-447 Exam Syllabus Topics:

SectionObjectives
Topic 1: Maintenance and Troubleshooting- Support Operations
  • 1. Alarm and log analysis
  • 2. Performance optimization
  • 3. System diagnostics
  • 4. Fault isolation and recovery procedures
Topic 2: Call Routing and Contact Management- Routing Features
  • 1. Call routing strategies
  • 2. Reporting and monitoring functions
  • 3. Workflow and scripting concepts
  • 4. Skill-based routing
Topic 3: Contact Center Solution Architecture- System Architecture
  • 1. Contact Center solution components
  • 2. Integration with Communication Server platforms
  • 3. Network topology considerations
  • 4. Server and client architecture
Topic 4: Installation and Configuration- Implementation
  • 1. Queue and skillset configuration
  • 2. Application and database configuration
  • 3. Server installation
  • 4. Agent and supervisor configuration
Topic 5: Solution Design and Planning- Planning
  • 1. High availability and redundancy
  • 2. Deployment planning
  • 3. Hardware and software requirements
  • 4. Capacity planning


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