Nortel Nncse-contact center 920-447 Certified Exam Dumps

920-447 Exam Dumps

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Certification Provider: Nortel
Exam Code / Number: 920-447
Exam Name: Nncse-contact center exam
Exam Questions: 50
Last Updated: Oct 03, 2026
Corresponding Certification: NCSE

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Nortel 920-447 Exam Syllabus Topics:

SectionObjectives
Topic 1: Contact Center Configuration- System setup and provisioning
  • 1. Agent configuration
    • 2. Queue setup
      Topic 2: Troubleshooting and Maintenance- Common contact center issues
      • 1. Call drop handling
        • 2. Routing failures
          Topic 3: Reporting and Performance Monitoring- Historical reporting
          - Real-time monitoring
          • 1. Call statistics dashboards
            Topic 4: Contact Center Architecture Fundamentals- Nortel Contact Center Components Overview
            • 1. ACD/IVR integration principles
              • 2. Call routing concepts
                Topic 5: Call Routing and Queue Management- Load balancing and overflow strategies
                - Skill-based routing
                • 1. Agent skill groups
                  • 2. Queue priority handling


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