Nortel Contact Center Manager RIs. 7.0 Administration 922-060 Certified Exam Dumps

922-060 Exam Dumps

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Certification Provider: Nortel
Exam Code / Number: 922-060
Exam Name: Nortel Contact Center Manager RIs. 7.0 Administration
Exam Questions: 100
Corresponding Certification: Nortel Other Certification

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Nortel 922-060 Exam Syllabus Topics:

SectionObjectives
Configuration Management- Administration configuration
  • 1. Business hours and system parameters
  • 2. User and role administration
Reporting and Monitoring- Performance management
  • 1. Real-time monitoring
  • 2. Historical reporting and statistics
System Administration- Contact Center Manager architecture
  • 1. Server components and roles
  • 2. Database and service management
Queue and Routing Administration- Contact routing
  • 1. Queue configuration
  • 2. Routing rules and priorities
Maintenance and Troubleshooting- System maintenance
  • 1. Backup and restore
  • 2. Log analysis and fault diagnosis
Agent and Skillset Administration- Agent management
  • 1. Skillset assignment and management
  • 2. Agent creation and maintenance


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