922-061 Exam Dumps
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| Certification Provider: | Nortel |
|---|---|
| Exam Code / Number: | 922-061 |
| Exam Name: | Nortel Contact Center RIs. 7.0 Networking |
| Exam Questions: | 100 |
| Corresponding Certification: | Nortel Other Certification |
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Nortel 922-061 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Contact Center Architecture | - Network integration for contact center systems - Core components and system design |
| Reporting and Performance Management | - Performance analysis and optimization - Call center reporting tools and metrics |
| System Administration and Maintenance | - User and agent management - Monitoring and troubleshooting contact center systems |
| Routing and Call Flow Management | - Skill-based and intelligent routing concepts - Call routing strategies and policies |
| Interactive Voice Response (IVR) | - IVR configuration and call handling - Menu design and customer interaction flows |