Nortel Contact Center RIs. 7.0 SCE Scripting 922-062 Certified Exam Dumps

922-062 Exam Dumps

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Certification Provider: Nortel
Exam Code / Number: 922-062
Exam Name: Nortel Contact Center RIs. 7.0 SCE Scripting
Exam Questions: 100
Corresponding Certification: Nortel Other Certification

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Nortel 922-062 Exam Syllabus Topics:

SectionObjectives
Service Creation Environment Fundamentals- SCE architecture and components
  • 1. Purpose and capabilities of SCE
  • 2. Development environment and tools
Administration and Maintenance- Managing SCE applications
  • 1. Publishing and updating scripts
  • 2. Version management
  • 3. Maintenance best practices
Database and External Integration- Application integration
  • 1. External services and interfaces
  • 2. Database access
Call Processing- Call handling logic
  • 1. Error and exception handling
  • 2. Queue processing
  • 3. Routing and transfer operations
Testing and Debugging- Validation and troubleshooting
  • 1. Deployment verification
  • 2. Script testing methods
  • 3. Debugging techniques
Script Design and Development- Creating call flow scripts
  • 1. Menus and prompts
  • 2. Decision logic and branching
  • 3. Variables and expressions


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