Oracle Field Service 2021 Implementation Essentials - 1Z0-1003-21 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Your customer is currently closing booking automatically for their Capacity Categories but they want to be able to close booking per work zone because some of their work zones require additional work preparations.
Which step is required to enable this functionality?

A. If "Work Zone support" is enabled on Business Rules, there are no additional steps required to enable closure of booking per work zone. B. Under Business Rules, enable "Allowclosing booking on work zone level". C. Under Resource & Bucket Info, enable "Allow closing booking on work zone level" for everycapacity-enabled bucket. D. Under Quota > View > Configuration, enable "Allow closing booking on work zone level" for every capacity-enabled bucket.

Discussion 0

Correct Answer: D Vote an answer

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Question 2

Your customer wants their technicians to see the same activity data in their Service within their Activity List in OFSC Mobility.
Which configuration supports this requirement?

A. Add the appropriate activity properties to the Request Grid context in Mobility. B. Add the appropriate activityproperties to the "Identify service request by" identifier context. C. Add the "Activity" property to the Request Grid context in Mobility. D. Add the "Activity" property to the "Identify service request by" identifier context.

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Correct Answer: C Vote an answer

Question 3

A company has a policy in which all of their technicians' working days will begin once they arrive at their first jobs, and end at the office depot after their last jobs.
Resource 'start' locations are set to their home addresses and 'end' locations are set to the office depot address.
What Resource Type settings ensure that routing will support this requirement?

A. 'Working Time includes the Travel Time to the first activity' and 'Working Time does not include the Travel Time from the last activity to the Resources End Location' are selected. B. 'Working Time does not include the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected. C. 'Working Time does not include the Travel Time to the first activity' and 'Working Time does not include the Travel Time from the last activity to the Resources End Location1 are selected. D. 'Working Time includes the Travel Time to the first activity' and 'Working Time includes the Travel Time from the last activity to the Resources End Location' are selected.

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Correct Answer: A Vote an answer

Question 4

Your customer offers a "triple play" service where an installation requires three work skills:
"Cable","Internet", and "Phone".
To accommodate this service, a work skill group has been set up called "Triple Play", and it includes each of those three skills with levels of 100.
This work skill group is assigned to all technicians, and it is also associated with a "Triple Play" capacity category.
One of the technicians named Billy Bishop also has the "Cable" work skill individually assigned with a level of 50.
Which two statements are true effect this configuration has on activity assignments and capacitymanagement?

A. An activity with a single work skill "Cable", with a "Required" level of 100, will consume capacity, from the "Triple Play' capacity category B. An activity with a single work skill "Cable", with a "Required" level of 100, will not consume capacity from the "Triple Play" capacity category. C. An activity with a single work skill "Cable", with a "Required" level of 100, can be automatically assigned to Billy Bishop. D. An activity with a single work skill "Cable", with a "Required" level of 100, will not be automatically assigned to Billy Bishop.

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Correct Answer: B,C Vote an answer

Question 5

An activity with an "Installation" work skill exists in a bucket and is ready to be routed.
The resource has nowork skills designated on his or her record, but qualifies for that activity in all other categories.
How does routing handle the assignment of this activity?

A. Routing failswith a "no resource with required work skills" error. B. Routing does not assign the activity to the resource and removes all assigned work that exists on that resource. C. Routing allows the activity to be assigned to that resource. D. Routing uses the work skill conditions to add the missing "Installation" work skill to the resource before assigning the activity to that resource.

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Correct Answer: D Vote an answer

Question 6

Which two settings are required to ensure that the "Not activated on time" alert is shown in the GUI for a resource inthe system?

A. Configure the "Route has not been started XX minutes after the start time of resource work day" Alert setting. B. Create a resource filter that has an "Activated contains Activated" condition. C. Create a "Route is not activated" launch condition in Message Scenarios. D. Create a "Not activated on time" action linkon the resource's Activate Queue. E. Select the "Enable 'Not activated in time" alert and trigger" within the Resource Type features of that resource.

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Correct Answer: B,E Vote an answer

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Question 7

A customer wants to create a message scenario that, when launched, sends an email to the address of the immediate parent of the resource the activity is assigned to within the Oracle Field Service Cloud (OFSC) organizational hierarchy.
Which describes the correct message scenario configuration to support this requirement?

A. In the Step Info section of the message scenario, select Recipient: 'Resource', Delivery Channel:
'Email1. B. In the Step Info section of the message scenario, select Recipient: 'Use static address', Delivery Channel:
'Email'; In the Message Pattern section, enter the resource's email address property label. C. In the Step Info section of the message scenario, select Recipient: 'Dispatcher', Delivery Channel
'Email'. D. In the Step Info section of the message scenario, selectRecipient: 'Customer', Delivery Channel: 'Email'.

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Correct Answer: A Vote an answer

Question 8

Which two statements are true regarding managing inventory in OFSC?

A. Inventory can beadded to a bucket on the Resource Tree and shared among all child resources. B. Resources can share inventory when using OFSC Collaboration. C. The only inventory pools are "customer", "resource", and "installed". D. Resources can share inventory when they are working as a team.

Discussion 0

Correct Answer: C,D Vote an answer

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