1Z0-1038 Exam Dumps

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Certification Provider:	Oracle
Exam Code / Number:	1Z0-1038
Exam Name:	Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials
Exam Questions:	72
Last Updated:	Oct 01, 2026
Corresponding Certification:	Oracle Service Cloud Cross-Channel Contact Center

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This exam has been stopped to register, new exam code replace: 1z0-1038-20

Oracle Cross-Channel Contact Center Cloud 2019 Implementation Essentials certification exam consists of 60 multiple-choice questions and is 105 minutes long. 1Z0-1038 exam is available in English and can be taken at any Pearson VUE testing center globally. The passing score for 1Z0-1038 exam is 70%.

Oracle 1Z1-1038 exam is an important certification for professionals who are responsible for implementing and managing the Oracle Cross-Channel Contact Center Cloud 2019. By passing 1Z0-1038 exam, you will demonstrate your proficiency in the latest technologies and tools related to contact center management, and validate your ability to configure and implement the cross-channel contact center solutions for your organization.

Oracle 1Z0-1038 Exam Syllabus Topics:

Topic	Details
Topic 1	Explain Configuration Settings Describe Core Business Objects
Topic 2	Implement User Interface Modifications And Automation (Workspaces) Service Cloud Products And Services
Topic 3	Configure Chat And Cobrowse Describe Mail And Mailboxes
Topic 4	Service Cloud User Interface And Processes Describe Oracle Service Cloud Analytics
Topic 5	Perform An Initial Setup And Set Up An Agent Desktop Set Up Navigation, Permissions And User Accounts
Topic 6	Service Console Core Features And Access Configure Products, Categories And Dispositions
Topic 7	Describe Agent Assistance Create Message Templates Work With International Data
Topic 8	Create Queues, Assignments, And Standard Application Menus Explain Service Cloud Products And Services
Topic 9	Processes Between Customers And Agents Describe Service Level Agreements
Topic 10	Configure Service Level Agreements Generate Outreach And Feedback
Topic 11	Describe Standard Text And Variables Service Cloud Service Console Extensions

Reference: https://education.oracle.com/oracle-cross-channel-contact-center-cloud-2019-implementation-essentials/pexam_1Z0-1038