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Not sure FreeCram is right for your 1Z0-1064-20 preparation? Download the free Oracle B2B Service 2020 Implementation Essentials PDF demo and judge the quality of our 78 practice questions before you spend a cent.
Oracle 1Z0-1064-20 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle B2B Service 2020 Implementation Essentials |
| Exam Number: | 1Z0-1064-20 |
| Exam Duration: | 85 minutes |
| Related Certifications: | Oracle CX B2B Service Oracle Engagement Cloud Service |
| Exam Format: | Multiple Answer, Multiple Choice |
| Real Exam Qty: | 58 |
| Passing Score: | 62% |
| Available Languages: | English, Japanese |
| Exam Price: | USD 245 |
| Certificate Validity Period: | 18 months |
| Recommended Training: | Oracle CX Sales and B2B Service Learning Subscription Oracle B2B Service 2020 Implementation Training |
| Exam Registration: | Oracle Education Pearson VUE |
| Sample Questions: | Oracle 1Z0-1064-20 Sample Questions |
| Exam Way: | Online proctored or Onsite at authorized Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended hands-on experience with Oracle B2B Service / Engagement Cloud |
| Official Syllabus URL: | https://education.oracle.com/oracle-b2b-service-2020-implementation-essentials/pexam_1Z0-1064-20 |
Oracle 1Z0-1064-20 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Request Management | 22% | - Set up assignment rules and mappings - Manage SR processing and searches - Configure SR categories and statuses |
| Topic 2: Knowledge Management & Omnichannel | 13% | - Author and organize knowledge articles - Enable Knowledge Management - Configure CTI and email communications |
| Topic 3: Engagement Cloud Overview & Setup | 20% | - Explain security model and roles - Use Functional Setup Manager (FSM) - Describe Engagement Cloud architecture |
| Topic 4: Digital Customer Service (DCS) | 22% | - Deploy and customize DCS applications - Describe DCS components and themes - Configure media toolbar and pages |
| Topic 5: Entitlements & Service Catalog | 15% | - Configure standard and default coverage - Set up service catalog and products - Understand coverage and milestones |
| Topic 6: Analytics & Integration | 8% | - Modify reports and dashboards - Explain integration mechanisms - Use infolets and subject areas |
Oracle 1Z0-1064-20 Exam: Frequently Asked Questions
The 1Z0-1064-20 exam is the official exam behind the Oracle B2B Service 2020 Certified Implementation Specialist credential from Oracle. It sits at the Specialist level of the Oracle certification track. It is also associated with Oracle Engagement Cloud Service, Oracle CX B2B Service. The FreeCram practice questions on this page map to the same objectives, so you can measure your readiness before you book a seat.
The 1Z0-1064-20 exam contains 58 questions and gives you 85 minutes to complete them. That pace leaves little room for getting stuck, so train yourself to flag a hard question, move on, and circle back later. Run at least one full timed session in the FreeCram test engine a week before your exam date to check whether your pacing holds under pressure.
You need 62% to pass the 1Z0-1064-20 exam, and the official registration fee is USD 245. A retake means paying that fee again in full, which makes thorough preparation the cheaper option by far. Before scheduling, take a timed FreeCram practice test; if you are not scoring comfortably above the passing line, give yourself more study time instead of booking on hope.
No mandatory prerequisites; recommended hands-on experience with Oracle B2B Service / Engagement Cloud
Requirements can change, so confirm the latest details on the official Oracle exam page before you register.
You can book the 1Z0-1064-20 exam through the following official channels:
The exam is delivered Online proctored or Onsite at authorized Pearson VUE test centers, so pick the option that suits you when booking.
Oracle points candidates to these official courses:
- Oracle CX Sales and B2B Service Learning Subscription
- Oracle B2B Service 2020 Implementation Training
Once you have worked through the official material, wrap up your preparation with the 78 practice questions from FreeCram to lock in what you have learned.
Yes. A free 1Z0-1064-20 PDF demo is available, so you can check the question style and answer quality before you commit. Every purchase also includes 365 days of free updates, and if your product expires after that, you can extend the update service at a 50% discount from your member zone.
Your purchase is protected by our 100% Money Back Guarantee. If you take the 1Z0-1064-20 exam within 60 days of purchase and do not pass, send us a scanned enrollment slip and your official Score Report PDF within two days of the exam; approved refunds are processed within seven days. The candidate name must match the payer name, and the guarantee does not apply to exams taken within three days of purchase, to products that were downloaded but never used in an exam sitting, or to free materials and expired orders. If you would rather keep studying, we can instead exchange your order for two free exam products of equal value while your original product keeps its update service. Delivery itself is instant: your download is emailed within one minute of payment and stays available in your member zone, with no limit on how many computers you can install it on. If nothing arrives within two hours, contact our customer service team.
The 1Z0-1064-20 syllabus is divided into 6 domains, including Knowledge Management & Omnichannel (13%), Service Request Management (22%), and Engagement Cloud Overview & Setup (20%). The complete breakdown, with every domain and its subtopics, is listed in the Exam Topics section above — review it line by line and flag the areas where you feel weakest.
Oracle B2B Service 2020 Implementation Essentials Sample Questions:
Question 1
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.
A. Categories facilitate the assignment of an agent to the service request.
B. Filter the selection of the product related to the service request, when filtering by a particular category.
C. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
D. The hierarchical structure of the categories helps to improve the service request classification.
E. Categories determine the steps an agent must follow to close the service request.
Question 2
Which two options are true about reporting on milestones?
A. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
B. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
C. Administrator-defined milestone data is not included in Analytics.
D. No standard reports on milestones are provided.
Question 3
Which two are required to publish a completed Digital Customer Service (DCS) application?
A. nothing (DCS applications are always available to all users.)
B. system administrator approval
C. a single "publish" action to complete the task
D. moving the application to Staging and subsequently to Production status
Question 4
Select three correct limits and restrictions when importing data from a file.
A. Both create and update operations are available for imported records.
B. If the values in the imported CSV file contain a new line character, then they must be enclosed within quotation marks.
C. By default, the import starts immediately after it is activated.
D. Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
E. The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
Question 5
Which two steps are needed to create a new business object in Digital Customer Service?
A. Map a Visual Builder Cloud Service business object to the object API.
B. Assign the new business object to a new component.
C. Assign object access roles to an administrative user.
D. Assign the new business object to a page.
Solutions:
| Question 1 Answer: A,C,D | Question 2 Answer: B,C | Question 3 Answer: A,D | Question 4 Answer: A,C,D | Question 5 Answer: A,C |
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