Oracle B2B Service 2021 Implementation Essentials - 1Z0-1064-21 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Your customer wants to have a vertical MediaToolbar instead of the Horizontal one.
Which statement is true?

A. TheVertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional. B. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional. C. The only Vertical Toolbar that you can enable is the Notifications Toolbar. D. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.

Discussion 0

Correct Answer: D Vote an answer

Question 2

Which two statements are true regarding the Audit History tab of a Service Request?

A. It is enabled by default. B. It allows users to save searches for later reuse. C. It is exportable to Excel. D. It is searchable by date range, username, event type, event severity, and event duration. E. It is available only toauthorized administrators.

Discussion 0

Correct Answer: A,B Vote an answer

Question 3

Which two keyboard shortcuts can be modified?

A. Save and Close B. Create Service Request C. OK D. Cancel E. Save and Continue

Discussion 0

Correct Answer: B,C Vote an answer

Question 4

Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A. Categories facilitate the assignment of an agent to the service request. B. Filter the selection of the product related to the service request, when filtering by a particular category. C. The hierarchical structure of the categories helps to improve the service request classification. D. Categories improve the filtering ofKnowledge articles that might contain a potential solution to the problem. E. Categories determine the steps an agent must follow to close the service request.

Discussion 0

Correct Answer: A,C,D Vote an answer

Question 5

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not beingreceived.
What is the problem?

A. The configured frequency to retrieve emails is too long. B. Incorrect configuration of the inbound profile option:
SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE. C. Incoming messages have a custom filter. D. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

Discussion 0

Correct Answer: C Vote an answer

Question 6

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Configure an object workflow action to send the email when the milestone status changes to warning. B. Add an extension column to the milestone object to hold the warning threshold value. C. Create standard text to be posted to the message thread. D. Specify the warning threshold for the milestone in the standard coverages. E. Configure the email template to be used for notification. F. Configure an analytics report showing milestones in warning status.

Discussion 0

Correct Answer: D,E,F Vote an answer

Question 7

If you did not use the Reference Implementationtemplate for your Digital Customer Service (DCS) application, you will _________.

A. have to contact Oracle Support for the permission to deploy your custom DCS application B. not be able to preview your application before you publish it C. be required to create all of your own components for the display of Engagement Cloud objects D. be required tomap roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role

Discussion 0

Correct Answer: C Vote an answer

Question 8

When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

A. 1,2,3,4 B. 2,4,3,1 C. 1,3,2,4 D. 3,2,4,1

Discussion 0

Correct Answer: A Vote an answer