Oracle Fusion Service 2026 Implementation Professional 1Z0-1064-26 Certified Exam Dumps

1Z0-1064-26 Exam Dumps

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Certification Provider: Oracle
Exam Code / Number: 1Z0-1064-26
Exam Name: Oracle Fusion Service 2026 Implementation Professional
Exam Questions: 79
Last Updated: Jun 26, 2026
Corresponding Certification: Oracle Cloud

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Productivity and Contact Center Tools- Agent productivity tools
  • 1. Dashboards and analytics
    • 2. SmartText configuration
      • 3. Hotkeys and shortcuts
        Managing and Extending Service Requests- Application Composer extensions
        • 1. Object workflows
          • 2. Custom objects and fields
            • 3. Groovy scripting for business logic
              - Service Request configuration and lifecycle management
              • 1. Profile options and system configuration
                • 2. SR outcomes and resolutions
                  • 3. Service catalog and category hierarchy
                    • 4. Scheduled processes and automation
                      • 5. User and role management
                        Digital Customer Service and Chat- Chatbot and automation
                        • 1. Virtual assistant configuration
                          - Digital Customer Service (DCS)
                          • 1. Embedding Fusion Service in external apps
                            • 2. UI themes and branding
                              Customer Entitlements and Action Plans- Action Plans
                              • 1. Action plan templates
                                • 2. Execution within service requests
                                  - Entitlements and SLAs
                                  • 1. Milestones and operating calendars
                                    • 2. Coverage and service tiers
                                      • 3. Notifications and performance tracking
                                        Data Migration and Integration- Data import/export
                                        • 1. Import Management tool
                                          • 2. FBDI import
                                            Redwood UX and AI Features- AI capabilities
                                            • 1. SR classification AI
                                              • 2. Knowledge recommendations
                                                - Redwood interface configuration
                                                • 1. Workflow implementation platform
                                                  • 2. Activities timeline
                                                    Work Assignment and Routing- Omnichannel routing
                                                    • 1. Cross-channel workload distribution
                                                      • 2. Work starvation prevention
                                                        - Queues and assignment rules
                                                        • 1. Assignment rules based on SR attributes
                                                          • 2. Agent capacity and availability
                                                            • 3. Queue configuration
                                                              Notifications, Emails, and Interactions- Notifications and collaboration
                                                              • 1. In-app notifications
                                                                • 2. Internal collaboration tools
                                                                  - Email processing
                                                                  • 1. Email templates and interaction tracking
                                                                    • 2. Inbound/outbound email channels
                                                                      Computer Telephony Integration (CTI)- Telephony integration setup
                                                                      • 1. Screen pop functionality
                                                                        • 2. Redwood CTI toolbar setup
                                                                          • 3. Call flows configuration


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