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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A) Choose all optional result columns.
B) Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
C) Do not choose any optional criteria columns.
D) Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.

2. Identify the sequence of steps you must follow to disable the Service Communication channels.

A) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
B) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the "Communication Channels" option.
C) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the "Communication" option.
D) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the "Enable" column in "Communication Channels".
E) Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the "Disable" column in "Service entitlements"

3. Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A) Select Status = "Active".
B) Select the task Manage Service Request Categories.
C) Select Service Catalog in Functional Areas.
D) Select Create Category > Create Child Category.
E) Select Create Category > Create Top-Level Category.
F) Complete Category Name.
G) Check the Active flag.

4. Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A) No default coverages are set up.
B) Entitlement rules are not valid for the service request.
C) The Starts When criteria of the milestones is not True.
D) The scheduled process has not been set up.

5. You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A) You can send an e-mail notification to specified recipients.
B) You must make the changes using the Page Composer tool.
C) You can modify the workflow to update field values within the SR object.
D) You can generate tasks for the SR object from the workflow.
E) You can define the workflow to run when certain fields of the SR object are changed.
F) You will be required to code any new workflow actions in Groovy.

Solutions: