Oracle Siebel Customer Relationship Management (CRM) 8 Business Analyst - 1Z0-219 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Which object is the parent object in the object type hierarchy?

A. Applet User Prop B. List Locale C. List Column D. Applet E. List

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Correct Answer: D Vote an answer

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Question 2

What Inbox view would an end user usually NOT have available?

A. Submitted Items List B. Completed Items List C. Inbox Items List D. All Inbox Types

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Correct Answer: D Vote an answer

Question 3

Which cannot be part of an access group?

A. User List B. Household C. Person D. Position E. Organization

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Correct Answer: C Vote an answer

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Question 4

Which Siebel business entity represents people with whom you do business?

A. User B. Account C. Opportunity D. Contact

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Correct Answer: D Vote an answer

Question 5

Customer Adaptive Forecasting is a new feature that:

A. both A and B B. allows sales managers to roll up and submit forecasts to managers inside of their reporting hierarchy C. allows sales managers to view forecasts from cross-functional teams across organizations D. allows sales representatives to roll up and submit forecasts to managers outside of their reporting hierarchy E. both A and C

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Correct Answer: A Vote an answer

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Question 6

What are the two characteristics of Multitenancy?

A. Agents cannot manually assume appropriate role based on inbound work items. B. It allows up-to-date overview of customer service effectiveness. C. It allows a Call Center agent to support multiple clients at once. D. It requires users to change position to access appropriate data. E. It allows users to navigate through multi-interactions.

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Correct Answer: A,C Vote an answer

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Question 7

When determining how to best control access to data, the business analyst must have an understanding of the differences between master data and customer data.
Which two are examples of master data?

A. Literature B. Quotes C. Accounts D. FAQs

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Correct Answer: A,D Vote an answer

Question 8

Which three client types require a locally Installed .srf file?

A. Wireless Web client B. Web client C. Developer Web client D. Handheld client E. Mobile Web client

Discussion 0

Correct Answer: C,D,E Vote an answer

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