Instant Access Oracle 1Z0-465 Exam Premium Dumps - FreeCram

Your customer has asked you to fulfill a list of requirements for their incident workspace.
The customer has explained that the following constraints will be place.
-All incidents received will via a web from that your customer manages which is automatically forwarded to the Oracle Rightnow CX Service mail server. -All incident data will be formatted exactly in the same manner in each email using the following
format: -Last Name -First Name -Product -Serial Number -Question
Requirements:
-Create a tab with "Risk Management" data consisting of custom fields and custom object data, and hide it from all standard agents. -If the serial number is greater than 500000 set the value of the custom field "Risk Management"
Yes. -Capture the "Product" field from the email and populate the product in the incidents.prod_id field. -Capture the Last and First names from the email and populate the product contact.last_name
and contacts.first_name fields. -Create tabs for each product linking to the product information page on your customer's web site. -Once the product has been set in the workspace open up the applicable tab automatically for the agent to view.
They have asked that no customization be part of the new workspace.
Identify the three requirements that are met using standard product features within the workspace.

• A. Capture the Last and First names from the email and populate the product in the contact.last_name and contacts.first_name fields.
• B. Create a tab with "Risk management" data consisting of custom fields and custom object data, and hide it from all standard agents.
• C. If the serial number is greater than 500000 set the value of the custom field "Risk management" = Yes
• D. Capture the "Product" field from the email and populate the product in the incidents.prod_id field.
• E. Create tabs for each product linking to the product information page on the customer's web site.
• F. Once the product has been set in the workspace open up the applicable tab automatically for the agent to view.

Your customer has linked products and dispositions together on their site. On the agent's incident workspace the list of dispositions is not being filtered.
Select the two actions that will assist in troubleshooting this issue.

• A. Your customer's agents must log out and log back in.
• B. The enable product disposition linking is not selected.
• C. The Auto Build product disposition links is not selected.
• D. The incident workspace does not have a filter workspace rule assigned.
• E. The client has not refreshed the incident in the incident workspace.

Your customer has a complex workspace that has 60 + tabs, 100 + data fields and over 200 + rules that are fired based on agent actions for their different business functions.
Your customer has told you that their workspace is painfully slow and the call center agents cannot do their work.
The customer would like to keep using a single profile for all their agents to simplify administration.
You have condensed many of the rules in the workspace into named events to try and speed things up, but on the call center agents' workstations its still just too slow.
Which three options will speed up the agents' workspace?

• A. Reduce the number of tabs that need to be rendered
• B. Reduce the number of data fields on the workspace
• C. Utilize a single workspace per business function and assign it to the profile
• D. Utilize workflow to split the workspace into more than one
• E. Create workspace rules to hide unused tabs when the workspace loads.

Your customer's "Chat Survey Score" report contains valid records; however all of the average scores to be zero.
What two steps will correct this?

• A. Update the Filters in the report.
• B. Add values to the Score field in the Survey Questions.
• C. Refresh the Chat Survey report.
• D. Change the Survey questions to a Matrix type.
• E. Ensure the survey's questions are included In the "Chat Survey Score" report.
• F. Change the format of the Average Score.