Oracle Field Service Cloud Service 2019 Implementation Essentials - 1Z1-1003 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

A company has a policy that all their technicians will start their working day at their first job and end their day at the office depot.
What should you set in the system to capture this requirement?

A. Resource start location = home, Resource end location = office depot, resource type features * working time includes travel from last activity is left unchecked, working time includes travel to first activity is checked. B. Resource start location = home, Resource end location = home, resource type features = working time includes travel from last activity is checked, working time includes travel to first act left unchecked. C. Resource start location = home, Resource end location = office depot, resource type features = working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked. D. Resource start location = office depot, Resource end location = home, resource type features working time includes travel from last activity is checked, working time includes travel to first activity is left unchecked.

Discussion 0

Correct Answer: C Vote an answer

Question 2

What happens when you enable the assignment parameter "Limit work by points"?

A. Routing will not assign a given activity if that activity's point value exceeds the resource's maximum personal point limit. B. If resources have shifts assigned to them with point values, routing will not assign activities whose cumulative point total exceeds the shift point value. C. If a resource has a point value configured on their Resource Information screen, routing will limit assignment of additional activities if the cumulative point total exceeds the resource's point limit D. Routing will use each activity's unique point value to prioritize assignment of higher point activities over lower point activities.

Discussion 0

Correct Answer: C Vote an answer

Explanation: Only visible for FreeCram members. You can sign-up / login (it's free).

Question 3

Which two statements are correct regarding Delivery Windows in Oracle Field Service Cloud (OFSC)?

A. Delivery Windows are calculated for all Activity Types by default. B. Delivery Windows are configurable by size and granularity as a global setting in OFSC. C. Delivery Windows are enabled and calculated per Activity Type configurations. D. Delivery Windows are configurable by size and granularity by Activity Type. E. Delivery Windows are enabled per Resource Type calculations.

Discussion 0

Correct Answer: C,D Vote an answer

Question 4

Which two statements are correct regarding Daily Extracts in Oracle Field Service Cloud (OFSC)?

A. When new custom properties are configured within OFSC, they are automatically added to the appropriate configured Daily Extract files. B. Daily Extracts can be configured to be available in either XML, CSV or HTML format. C. The Daily Extract files can be configured to include, exclude and/or arrange the order of corresponding fields and custom properties. D. If using an overnight shift, the Daily Extracts for the previous day will be available only after the overnight period configured on the Business Rules screen has passed. E. Daily Extract files are accessible for download either via API, via SFTP or manually through the Outbound Integration Channels screenO OFSC.

Discussion 0

Correct Answer: B,C Vote an answer

Question 5

The Display setting "Idle Time Minimum" is set to 5 mins. What is the consequence of this setting?

A. Idle time that is estimated to be less than 5 mins in duration in the OFSC Mobility time view will be shown as 5 mins in duration. B. Idle time that exceeds 5 mins in duration that is prior to an activity will cause that activity to show a red
"jeopardy" color in OFSC Mobility. C. Idle time estimated to be below 5 mins in duration will not be shown as idle time on the OFSC Mobility time view. D. The mobile resource's alert panel will show an alert for occurrences of idle time estimated to exceed 5 mins in duration on the route.

Discussion 0

Correct Answer: C Vote an answer

Question 6

A company needs their mobile workers to be able to see which unassigned activities are located within a specific radius of their own location so that they can potentially assign and perform those jobs if they happen to have time along their routes.
Which option addresses that configuration requirement?

A. Add the 'Nearby Activities' action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen. B. Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Display screen. C. Add the 'Nearby Activities1 action to the Activity List context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen. D. Enable the 'Nearby Activities' screen within the Main Menu context for the mobile workers' User Type and set the specific radius via the 'Nearby Radius' parameter on the Business Rules screen.

Discussion 0

Correct Answer: B Vote an answer

Question 7

A customer has technicians with varying degrees of training to perform installation work.
Their current corresponding skill levels are:
Expert level value = 100
Fully Qualified level value = 50
Novice level value = 25
For activities that require expert technicians, there is already an "Installation" work skill in place to identify those high visibility activities and enforce that assignment rule.
However, another segment of mid-tier installation activities must be assigned to technicians that are at least novices, but even better if they are considered fully qualified.
Which configuration satisfies the requirement of assigning those mid-tier installation activities?

A. Modify the existing Installation work skill's conditions, setting the Required level to 25, the Preferable level to 50 and creating an additional condition to identify high visibility activities B. Modify the existing Installation work skill's conditions, setting the Required level to 50, the Preferable level to 25 and creating an additional condition to identify high visibility activities C. Create a Mid-Tier Installation work skill where its condition has a Required level of 50 and a Preferable level of 25. D. Create a Mid-Tier Installation work skill where its condition has a Required level of 25 and a Preferable level of 50

Discussion 0

Correct Answer: A Vote an answer

Question 8

A company has just expanded it's serviceable area in Europe to include coverage in Germany. As a result, many new users will need the OFSC interface screens to display in German.
Which of the following statements is correct about OFSC's capabilities for addressing this new requirement?

A. Once Germany is added as a "Language" from the Display configuration screen, then the corresponding translations can be viewed and modified via the Glossary. B. Translations to OFSC native fields can be made using the Glossary export/import functionality, but custom properties can only be translated by exporting/importing the Properties list. C. Once Germany is added as an "Available Country" from the Business Rules configuration screen, then the corresponding translations can be viewed and modified via the Glossary. D. Translations to OFSC native fields and custom properties can be made using either the Properties or Glossary export/import functionality.

Discussion 0

Correct Answer: C Vote an answer

Question 9

Your customer is currently closing booking automatically for their Capacity Categories but they want to be able to close booking per work zone because some of their work zones require additional work preparations.
Which step is required to enable this functionality?

A. Under Business Rules, enable "Allow closing booking on work zone level". B. If "Work Zone support" is enabled on Business Rules, there are no additional steps required to enable closure of booking per work zone. C. Under Quota > View > Configuration, enable "Allow closing booking on work zone level" for every capacity-enabled bucket. D. Under Resource & Bucket Info, enable "Allow closing booking on work zone level" for every capacity-enabled bucket.

Discussion 0

Correct Answer: C Vote an answer

Explanation: Only visible for FreeCram members. You can sign-up / login (it's free).