Exam Name: Oracle Knowledge Management Cloud 2019 Implementation Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Certification
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Oracle : 1Z1-1037 Exam Premium Dumps
Check Updated on: Sep 28, 2026
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Oracle Knowledge Management Cloud solution is a powerful tool that enables organizations to effectively manage their knowledge base and support their customers. The solution includes a range of features such as content management, knowledge search, and analytics that help organizations to provide exceptional customer service. The Oracle 1Z1-1037 certification exam covers all the essential topics that are required to successfully implement the Oracle Knowledge Management Cloud solution.
Oracle 1Z1-1037 (Oracle Knowledge Management Cloud 2019 Implementation Essentials) certification exam is designed for professionals who want to demonstrate their expertise in implementing and managing Oracle Knowledge Management Cloud solutions. Oracle Knowledge Management Cloud 2019 Implementation Essentials certification exam validates the candidate's knowledge and skills in various areas such as configuring and managing knowledge bases, designing and implementing workflows, managing security, and integrating with other Oracle Cloud applications. The Oracle 1Z1-1037 certification is ideal for professionals who are responsible for implementing Oracle Knowledge Management Cloud solutions and want to advance their career in this field.
Oracle 1Z1-1037 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Search and User Experience | 15% | - Configure customer portal knowledge interface - Use faceted search and navigation - Optimize answer retrieval and relevance - Configure Knowledge Advanced search |
| Topic 2: Reports and Analytics | 10% | - Use standard and custom reports - Analyze knowledge usage and performance - Configure dashboards and metrics |
| Topic 3: Knowledge Foundation Overview | 10% | - Knowledge Foundation concepts and architecture - Roles, permissions, and security model - Knowledge base components and structure |
| Topic 4: Service Cloud Knowledge Features | 20% | - Use common B2C Service platform features - Describe answer relationships and linking - Explain response requirements and SLAs |
| Topic 5: Queues and Operational Administration | 10% | - Manage processing tasks and assignments - Configure and manage queues - Monitor system operations |
| Topic 6: Knowledge Advanced Content Management | 25% | - Publishing workflows and approval processes - Version control and content lifecycle - Create, edit, and manage answers and articles - Classify products, categories, and access levels |
| Topic 7: Integration and Maintenance | 10% | - Perform system maintenance and troubleshooting - Import/export knowledge content - Integrate with Oracle B2C Service |
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