Oracle Engagement Cloud 2019 Implementations Essentials - 1Z1-1064 FREE EXAM DUMPS QUESTIONS & ANSWERS

A. Update resource member B. Delete activity C. Update SR reference D. Delete message E. Update resource manager

A. Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated. B. There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task. C. Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated. D. Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.

A. Configure an object workflow action to send the email when the milestone status changes to warning. B. Add an extension column to the milestone object to hold the warning threshold value. C. Create standard text to be posted to the message thread. D. Specify the warning threshold for the milestone in the standard coverages. E. Configure the email template to be used for notification. F. Configure an analytics report showing milestones in warning status.

A. The only toolbar enabled is the default one, and you must configure at least two. B. You entered a toolbar height that is not more than 70 pixels. C. The signed-in user does not have the appropriate access privileges to a toolbar. D. You have not enabled the Computer Telephony Integration (CTI) service. E. You did not enable the vertical toolbar which is required, while the horizontal is optional.

A. Milestones are actions on a service request (SR) that must be completed by a specific time. B. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses. C. Milestones are commitments to handle SRs within certain timelines. D. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and
'Resolution'. E. Milestones are customizable by an administrator to include any number of organization-specific milestone types.

A. It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account. B. It does not require matching passwords between Engagement Cloud and DCS. C. It enables anonymous users to search the DCS knowledge base. D. It is configured exclusively via the Engagement Cloud Security Console.

A. Milestone reporting is performed via the CRM Service Request Real-Time subject area. B. An as-delivered SLA Infolet shows near-overdue and overdue milestones. C. Administrator-defined milestone data is not included in Analytics. D. No standard reports on milestones are provided.

A. Title, Category, Severity, Status B. Title, Status, Problem Description C. Title, Status D. Title, Category, Severity E. Title