Oracle Service Center 2022 Implementation Professional - 1z0-1038-22 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Your customer has created a new script and deployed it to agents in their call center within their incident workflow. They have noticed that their agents cannot end the script as expected. What are two reasons for this?

A. The agents cannot get to the pages where they can end the script. B. There are no return events listed in the incident workflow for the script use. C. There are no script beginning and ending buttons enabled for the script pages. D. There are no exit or finished events being triggered on the script pages.

Discussion 0

Correct Answer: B,C Vote an answer

Question 2

A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot be processed."
What is the reason for this error?

A. Check if the exported file was generated by a product version that is older than the existing product version. B. The Browser User Interface (BUI) workspace is not using the standard workspace. C. Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins. D. The hash value during import doesn't match the hash declared at the end of the rile.

Discussion 0

Correct Answer: B Vote an answer

Question 3

A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Which two actions will remove the malfunctioning add-in?

A. Log out of the interface and log in again. B. Use Safe mode when logging in to the application. C. View the add-in's log files and rectify the issue. D. Exit the administration interface without completing the normal logout process.

Discussion 0

Correct Answer: B,C Vote an answer

Question 4

Your customer has asked you to create a report that shows all the incident should show the following columns:
1. The number of incidents opened in the past month
2. The number of incidents opened in the past week
3. The number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns?

A. NVL B. DECODE C. IF D. SUM E. AVG

Discussion 0

Correct Answer: A,B,D Vote an answer

Question 5

You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

A. The column name starts with a number. B. The column name contains a space. C. The column name contains a punctuation. D. The column name starts with a lowercase alphabet. E. The column name contains an underscore. F. The column name contains a dollar symbol.

Discussion 0

Correct Answer: A,B,F Vote an answer

Question 6

In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

A. Utilizing workflows and splitting functionality into more than one workspace B. Removing fields in the workspaces C. Placing objects on different tabs and splitting the loading across multiple tabs D. Creating multiple workspaces per business function and assigning to different profiles

Discussion 0

Correct Answer: D Vote an answer

Question 7

Which two statements are true when working with add-ins in a Custom Object workspace?

A. Using the record context, you can obtain an instance of a custom object by passing the package name and object name. B. It is not possible to automate anything by using an add-in framework in a Custom Object workspace. C. IGenericObject is the interface that is available with the add-in API for custom objects. D. IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects. E. You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.

Discussion 0

Correct Answer: A,E Vote an answer

Question 8

Which option should you use to create or configure queues?

A. Configuration > Site Configuration > Configuration Settings B. Configuration > Site Configuration > Message Bases C. Configuration > Application Appearance >Customizable Menus > System Menus D. Configuration > Application Appearance > Customizable Menus > Custom Menus

Discussion 0

Correct Answer: C Vote an answer

Question 9

Which two statements are true about a disposition?

A. It can be linked to products. B. It can be linked to categories. C. It can be set to a maximum depth of three in hierarchy levels. D. It helps to identify the root cause of an incident. E. It can be made visible on the Customer Portal.

Discussion 0

Correct Answer: A,D Vote an answer

Question 10

You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

A. You need to copy and paste the source code across the multiple interfaces. B. You need to use the export and import option. C. You need to re-create the message template across the multiple interfaces. D. The change is reflected across all interfaces by default.

Discussion 0

Correct Answer: A Vote an answer