Oracle Knowledge Management Cloud 2017 Implementation Essentials - 1z1-980 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Which three types of answers can be added to the knowledge base? (Choose three.)

A. TEXT B. File Attachment C. URL D. XML E. HTML

Discussion 0

Correct Answer: B,C,E Vote an answer

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Question 2

Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)

A. Answer articles can be archived but not deleted. B. Answer articles cannot be printed. C. Answer articles can contain variables. D. Multiple answers cannot be updated simultaneously. E. Answer articles can be copied.

Discussion 0

Correct Answer: C,E Vote an answer

Question 3

Which two report columns are displayed in Oracle Knowledge Advanced? (Choose two.)

A. Description B. Author C. Rating D. Answer ID E. Summary

Discussion 0

Correct Answer: D,E Vote an answer

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Question 4

What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?

A. 30 MB B. 10 MB C. 20 MB D. 5 MB E. 25 MB

Discussion 0

Correct Answer: C Vote an answer

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Question 5

Your client wants a report to see all the incidents with status grouped under the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?

A. Auto Filter B. Slicing C. Rollups D. Bucket Filter E. Applied Filter

Discussion 0

Correct Answer: C Vote an answer

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Question 6

You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?

A. Custom report with Ad Hoc Value variable B. Standard report with User Defined List variable C. Custom report with Predefined List variable D. Standard report with Replacement Value variable

Discussion 0

Correct Answer: A Vote an answer

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Question 7

Your customer tries to use Knowledge Foundation API to fetch answer articles from Oracle Service Cloud and display them in an external application.
However, when they try to connect with Knowledge Foundation API they receive an exception code
"ACCESS_DENIED".
What are two reasons for this? (Choose two.)

A. For Site "IP_CONNECT_ENABLED" Configuration setting is not turned on. B. For Site "II_CONNECT_ENABLED" Configuration setting is not turned on. C. Staff account profile does not have permission to access Knowledge Foundation API. D. Staff account credentials are not correct. E. Knowledge Foundation API can only be used by an internal application.

Discussion 0

Correct Answer: A,C Vote an answer

Question 8

Which statement is true about generic objects?

A. A generic object representation must be built for custom objects. B. A generic object representation must be built for handling standard objects. C. Batching and chaining operations are supported only by generic objects. D. CRUD operations cannot be performed with generic objects.

Discussion 0

Correct Answer: C Vote an answer

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