Pegasystems PRPC Certified CPM Architect - PEGACCA FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

The CPM Tabbed Navigation method _________________. (Choose One)

A. Is the preferred navigation method B. Enables users to have more than one interaction active during the same session C. Requires configuration of a separate Interaction Driver rule than the one that is used for the Classic Navigation method D. Enables users to have more than one service item active during the same time

Discussion 0

Correct Answer: D Vote an answer

Question 2

The purpose of a CPM quality review is to _____________. (Choose One)

A. Analyze historical workflow accuracy B. Assess end user feedback on workflow screens C. Assess system health and performance D. Assess CSR performance in handling a customer request

Discussion 0

Correct Answer: D Vote an answer

Question 3

True or False, If more than one Intent When rule is associated with an Intent Task rule, they are evaluated using the logical condition "OR".

A. True B. False

Discussion 0

Correct Answer: A Vote an answer

Question 4

The class of the Intent Task rule determines _________________. (Choose One)

A. All of the above B. The class in which the task will execute C. The category in which the task will appear in the Interaction Driver

Discussion 0

Correct Answer: C Vote an answer

Question 5

Which one of the following cannot be configured using the CPM Interaction Driver rule. (Choose One)

A. Whether or not suggestions are evaluated for a particular task category B. The order of task categories that is displayed during a customer interaction C. The logic criteria used to suggest a task or offer D. Whether or not offers are evaluated for an interaction

Discussion 0

Correct Answer: C Vote an answer