Pegasystems Certified Pega Business Architect 24 - PEGACPBA24V1 FREE EXAM DUMPS QUESTIONS & ANSWERS]

Question 1

Consider the following scenario: A customer files a fraud complaint. The complaint is investigated by a customer service agent.
* The customer service agent may request additional information form the customer
* The merchant is notified and given 15 days to dispute the fraud claim
* If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted to the account
* If the fraud claim is rejected, the customer is notified and given 15 days to respond Select the case life cycle design that follows the quidelines for identifying and naming stages.

A. Option B B. Option A C. Option C D. Option D

Discussion 0

Correct Answer: D Vote an answer

Question 2

A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours. Which three configuration options are needed to enable the manager to satisfy the requirements? (Choose three.)

A. Provide a local action to transfer the assignment to another queue B. Provide a service level for the HR assignment C. Provide escalation action to HR and resolve the case D. Provide notification to HR requesting urgency be increased E. Provide a filed for urgency adjustment

Discussion 0

Correct Answer: A,C,E Vote an answer

Question 3

Identify each of the choices as a value or best practice of Pega Express.

A. Client-focused delivery: Value B. Outcome-driven approach: Value C. Continuous testing: Best practice D. Iterative development: Best practice

Discussion 0

Correct Answer: A,B,C,D Vote an answer

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Question 4

How do you route an assignment so that any available member of the Finance department can perform the task?

A. Route the assignment to the admin user ID B. Route the assignment to a work queue C. Route the assignment separately to all members D. Route the assignment to a work list

Discussion 0

Correct Answer: D Vote an answer

Question 5

A survey is sent to a customer via email. How do you configure a solution to ensure the email includes the case ID for the survey?

A. Create a process using the Send Email step allowing representatives to quickly add the case ID to the email B. Delegate a business rule so representatives can customize the email content as needed on a case-by-case basis C. Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog D. Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey

Discussion 0

Correct Answer: A Vote an answer

Question 6

A car rental company provides luxury cars in certain geographical locations. According to policy, the rental request for a luxury car must be processed by an agent who is trained to rent luxury cars. Which routing approach do you use?

A. Route to a work group based on the location B. Route to a skilled member of a work group C. Route the request to a manager who assigns the agent D. Route requests to a skilled work group

Discussion 0

Correct Answer: D Vote an answer