PEGACPCSD23V1 Exam Dumps

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Certification Provider:	Pegasystems
Exam Code / Number:	PEGACPCSD23V1
Exam Name:	Certified Pega Customer Service Developer 23
Exam Questions:	0
Corresponding Certification:	Pegasystems Certification

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Pegasystems PEGACPCSD23V1 Exam Syllabus Topics:

Section	Objectives
Topic 1: Application Development in Pega Platform	- UI and User Experience 1. Section rules and UI design 2. Dynamic layouts and responsiveness - Data and Integration 1. REST and external system integration 2. Data pages and data modeling
Topic 2: Security and Application Governance	- Security Model 1. Access roles and privileges 2. Authentication and authorization basics
Topic 3: Pega Customer Service Application Design	- Omni-channel Service Experience 1. Interaction channels configuration 2. Customer engagement flows - Customer Service Case Management 1. Case lifecycle and stages 2. Case types and data model usage
Topic 4: Business Logic and Automation	- Case Automation 1. Service level agreements (SLAs) 2. Automation of workflows - Decisioning and Routing 1. Routing and assignment rules 2. Business rules configuration