PEGACPCSD24V1 Exam Dumps
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| Certification Provider: | Pegasystems |
|---|---|
| Exam Code / Number: | PEGACPCSD24V1 |
| Exam Name: | Certified Pega Customer Service Developer 24 |
| Exam Questions: | 0 |
| Corresponding Certification: | Pegasystems Certification |
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Pegasystems PEGACPCSD24V1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Integration | 15% | - Common Data Model overview - Entity and relationship configuration - External data integration - Data storage options |
| Topic 2: Security & Governance | 10% | - Audit and compliance - Access control - Data privacy settings |
| Topic 3: Application Development | 15% | - Application deployment strategies - Modular enterprise reuse - Center-out architecture - Coexistence implementation |
| Topic 4: Case Management | 10% | - Case template configuration - Service request behavior control - Case creation best practices - Service request creation |
| Topic 5: User Experience | 20% | - UI customization for customer service - Composite design principles - Composite tabs configuration - Constellation UX best practices |
| Topic 6: Channels | 15% | - Email bot configuration - Digital messaging setup - Pega Call configuration - Voice AI integration |
| Topic 7: Automation & Intelligence | 15% | - Decision strategies - AI services integration - Automated case processing |